Welcome to Hartley Computers. By accessing our services, website, or interacting with our team, you agree to the terms outlined in this Terms and Conditions document. These terms govern your use of our computer repair services, online resources, and communication channels. Please read them carefully, as they form a binding agreement between you and Hartley Computers. Our goal is to provide reliable, secure, and customer focused services. These terms explain your rights, responsibilities, and limitations while engaging with us. Using our services implies your acceptance of all terms, so we encourage you to contact us if you have any questions before proceeding. Your satisfaction and compliance with these terms are vital for a smooth and professional experience.
Hartley Computers offers diagnostics, hardware and software repairs, system optimization, and related technical services. Our services apply to desktops, laptops, and peripheral devices unless otherwise specified. We also provide on site, in store, and remote support based on availability. All services are rendered on a best effort basis. While we strive for excellence, we do not guarantee results beyond agreed scopes or external factors. Services requested must be legal, ethical, and technically feasible. We reserve the right to decline any service that conflicts with our standards or expertise. You are responsible for providing accurate information and secure access to enable successful service delivery.
Clients are responsible for ensuring data backup before submitting devices for repair. Hartley Computers is not liable for data loss unless explicitly agreed upon. You must disclose all relevant symptoms, history, and attempted fixes. Misrepresentation may impact service quality or warranty eligibility. Devices submitted for repair must not contain illegal software, content, or hardware modifications. You also agree to pick up devices promptly after notification of service completion. Abandoned devices may be subject to storage fees or disposal after 30 days. Cooperation and honest communication help us serve you better and faster.
While we make every effort to resolve issues efficiently, some repairs may be subject to manufacturer limitations or unavailable parts. We do not guarantee recovery of damaged hardware, non functioning software, or inaccessible data. Service timelines are estimates and not binding deadlines. Hardware or software compatibility, third-party restrictions, or previous damage may hinder repair outcomes. If a repair cannot be completed, we will inform you promptly and suggest alternatives. Hartley Computers is not responsible for losses due to delays, data loss, or functionality gaps unless caused by negligence. We aim to communicate openly about what is feasible and what is not.
Our services may include a limited warranty for specific repairs, generally ranging from 7 to 30 days depending on the issue. Warranties cover only the original service and parts used. They become void if the device is tampered with post repair or used outside normal conditions. Hartley Computers shall not be held liable for indirect damages, business interruption, or lost income arising from service delays or failures. Liability is strictly limited to the amount paid for the relevant service. If any defect reappears during the warranty period, we encourage you to contact us for inspection and remedy without delay. We believe in fairness and responsibility within reasonable limits.
All website content, branding, and written materials are the intellectual property of Hartley Computers and may not be copied, distributed, or used without permission. You may use our site for personal or informational purposes only. Any unauthorized use, including reverse engineering content or tools, is strictly prohibited. We respect the intellectual property rights of others and expect the same from users and customers. If you believe we’ve used copyrighted material in error, please notify us for prompt resolution. We regularly monitor content to prevent misuse and protect our brand identity. All rights not expressly granted are reserved.
Some of our services may rely on third-party tools or providers, including for payment processing, diagnostics, and analytics. These services are selected carefully, and all third-party tools are used in compliance with their respective licenses. You agree to their usage as part of our operations. Hartley Computers is not liable for issues arising from third-party services, though we will assist in resolving such problems. We reserve the right to change or discontinue third-party tools without prior notice. Any access provided to you for third-party platforms remains under their terms of use. We are committed to transparency and security in all external integrations.
We reserve the right to terminate services or access to our website at any time for breach of terms, misconduct, non payment, or misuse. If your actions pose a risk to our systems or reputation, your access may be suspended immediately. Reinstatement is at our discretion after resolution of issues. You may also terminate service at any time by notifying us in writing. Any dues at the time of termination must be cleared in full. Devices must be collected promptly upon termination. We handle all terminations with professionalism and fairness to ensure a smooth exit on both sides.
In the event of a dispute, we encourage resolution through direct communication. Our support team will make every reasonable effort to address concerns quickly and fairly. If unresolved, disputes shall be governed by the laws of Karnataka and may be brought to a competent court in Bengaluru. Alternative resolution methods like arbitration or mediation may be explored if mutually agreed upon. We strive to avoid conflict through honest service and open dialogue. Legal action is a last resort and used only when necessary. You agree to contact us before initiating any formal proceedings.
Hartley Computers may revise these Terms and Conditions from time to time to reflect changes in services, technology, or legal requirements. Your continued use of our services indicates acceptance of the updated terms. For significant changes, we will provide notice through email or homepage banners. Archived versions of terms are available upon request. It is your responsibility to review terms periodically. No change shall affect previously completed services retroactively unless required by law.
If you have any questions or require clarification regarding these Terms and Conditions, please contact us. Our team is happy to assist you and ensure you understand your rights and obligations as a valued customer of Hartley Computers.
Email: info@hartleycomputers.com
Phone: +917810016664
Address: No.253, Yelahanka Satellite Town, Yelahanka New Town, Bengaluru, Karnataka 560064.
We aim to respond to inquiries within 24–48 business hours. Whether you need service assistance or legal clarification, we are here to help. Thank you for choosing Hartley Computers where trust meets technology.