At Hartley Computers, your privacy is one of our highest priorities. This Privacy Policy outlines how we collect, use, protect, and manage your personal information when you interact with our computer repair services, website, and communications. Whether you're requesting service or browsing our site, we ensure your data is handled securely and transparently. Our goal is to give you peace of mind by safeguarding your privacy while offering a seamless customer experience. We believe privacy is essential in building trust with our clients. Every interaction with our team is handled with integrity and transparency. Your personal data is never used beyond the scope of your permission. We’re committed to ethical business practices in line with global privacy standards. This policy explains your rights, our responsibilities, and how we stay accountable.
We collect information necessary to provide and improve our services. This includes your name, contact details, device specifications, service history, and payment information. Additionally, we may collect data when you fill out a contact form or communicate with our team. Usage data like browser type, pages visited, and IP address may also be gathered to enhance website functionality and performance. Information is gathered directly through service requests and indirectly through website analytics. We do not collect sensitive personal data unless it is required for the specific service. You always have the right to limit or withdraw the data you share. Hartley Computers respects your boundaries and provides options for anonymous or limited information use. We never collect information unrelated to service delivery.
Your information allows us to deliver tailored support, efficient service management, and personalized communication. We use your data to process repair requests, schedule appointments, provide technical assistance, issue invoices, and send service updates or offers. Hartley Computers does not sell your personal data. All usage is confined to service delivery, internal analytics, customer communication, and operational improvement. Additionally, your data helps us diagnose recurring issues, improve future service accuracy, and notify you of important updates. We may use anonymized data to evaluate performance trends or improve software tools. We keep usage minimal and always tied to enhancing your experience. Your trust means we treat your data as we would our own. All uses are recorded and monitored for compliance.
By using our services or submitting your information, you consent to our collection and usage practices as outlined in this policy. You may withdraw consent or update your preferences at any time. Hartley Computers provides easy to access options to manage your communication preferences and opt out of non essential messages. We value your control over your information and strive to honor your choices. No communication is sent without your prior approval. We practice double opt-in confirmation to ensure clarity in your choices. Your preferences are securely stored and never shared externally. Our goal is to ensure you’re only contacted when it benefits your service or digital well being.
We use cookies and similar technologies to enhance your browsing experience, analyze traffic, and understand user behavior. These tools help us customize content, remember user preferences, and monitor performance. You may adjust your browser settings to decline cookies, though some website features may not function optimally without them. Our use of cookies is limited to ensuring functionality and improving your interaction with Hartley Computers online. Cookies do not store any personally identifiable information unless explicitly permitted. We use both session cookies (which expire after your visit) and persistent cookies (for saved preferences). You can clear or disable cookies from your browser at any time. Our cookie policies comply with privacy laws like GDPR. We regularly audit third-party scripts to prevent misuse of tracking tools.
Hartley Computers implements advanced security measures to protect your data against loss, misuse, or unauthorized access. Our systems are encrypted and password protected, and all sensitive data is handled with strict access controls. We train our team regularly on data protection practices and conduct routine audits to ensure compliance with legal and ethical standards. Our servers are hosted in secure environments with real time threat monitoring. We use antivirus tools, intrusion detection systems, and two factor authentication wherever possible. All backups are encrypted and stored separately. In case of any breach, immediate action plans are in place. Your safety is embedded in every technical and administrative decision we make.
We may engage trusted third-party providers to assist in managing payments, communication, or analytics. These partners are carefully selected and contractually bound to uphold our data privacy standards. Any third-party access is strictly limited to the functions they perform, and your information is never shared or used for unrelated purposes. Your privacy is always preserved under controlled and secure conditions. We regularly review our partners’ privacy practices to ensure ongoing compliance. Each provider signs a data protection agreement before gaining access. We do not allow subcontractors without prior notice or consent. You may request a list of current partners with access to your data. Transparency in third-party collaborations is a fundamental aspect of our privacy commitment.
We retain your personal information only as long as necessary for service delivery, legal compliance, or operational efficiency. Once data is no longer required, we securely delete or anonymize it to prevent unauthorized access. Retention periods vary based on the type of information and the nature of our engagement with you. You can request the deletion of your data at any time by contacting our support team. Invoices, service logs, and user communications are archived in encrypted form. Temporary logs may be kept for troubleshooting or quality assurance. You can also request a copy of your retained data. We follow all applicable legal guidelines regarding retention periods. When retention ends, secure wiping or irreversible anonymization is performed.
You have the right to access, update, or delete your personal information. Hartley Computers supports transparency and complies with global privacy laws, including the GDPR. You may also request to know what data we hold about you and how it’s used. Simply reach out to our team for any such inquiries, and we will respond in a timely, respectful manner. Your privacy rights are integral to how we do business. You can also request to restrict data processing, object to marketing communications, or request data portability. We will validate your identity before making changes for your protection. If you believe your rights are violated, you have the right to file a complaint with regulatory bodies. Hartley Computers is committed to resolving issues promptly and professionally. Your privacy is your right and our responsibility.
This Privacy Policy may be updated periodically to reflect new services, technologies, or legal requirements. All changes will be posted on our website with an updated revision date. We encourage you to review this policy occasionally to stay informed about how we protect your information. Continued use of our services after updates signifies your acceptance of the revised policy. We will also notify users of major changes via email or on our homepage. Every version of the policy will be archived for reference. You can request prior versions if needed. Changes are implemented only after careful consideration and legal review. Our goal is to remain transparent and compliant at all times.
If you have any questions or concerns regarding this Privacy Policy or how your data is handled, feel free to contact us. Our team is always ready to assist and provide clarity on our data practices. Your feedback helps us improve and serve you better.
Email: info@hartleycomputers.com
Phone: +917810016664
Address: No.253, Yelahanka Satellite Town, Yelahanka New Town, Bengaluru, Karnataka 560064.
We respond to most inquiries within 24–48 business hours. You are welcome to visit us or schedule a call to discuss data matters. Transparency is a cornerstone of our customer service. Thank you for trusting Hartley Computers with your digital safety. We value our relationship with every customer.